Palvia, P.C , "A Dialectic View of Information Systems Outsourcing: Pros and Cons", Information and Management ,Vol.29 ,Issue 5 ,1995 View Artical
Arnett, K.P., and Jones, M.C., "Firms that Choose Outsourcing", Information and Management ,Vol.26 ,Issue 4 ,1994 View Artical
Jiang J J, Klein G, Tesch D, Chen HG. , "Closing the user and provider service quality gap", Communications of the ACM ,Vol.46 ,Issue 2 ,2003 View Artical